Refund and Returns Policy

Thank you for shopping with White Friday. Please read this policy before placing your order.

1. Eligible item issues

You may submit a request if an item:

• Arrives damaged or broken.
• Is missing parts or accessories.
• Does not work properly, subject to inspection and the conditions in this policy.

Please report the issue within 48 hours of delivery through our Refund and Return Request Form.

2. Promotional and final-sale items

Promotional, clearance, and final-sale items cannot be returned for a change of mind. If you receive one of these items damaged, broken, missing parts, or not working properly, contact us through the request form so we can review the issue.

3. Item condition and inspection

Please keep the item, its original packaging, and all included accessories available for inspection. Our team will review the item and the information you provide before deciding how to resolve an approved request.

Please confirm: For an item reported as faulty, must the customer have the original packaging and all accessories, or can they still submit a claim if something is missing?

4. Return shipping charges

For an approved refund return, White Friday will cover the return shipping charges.

For an electronics warranty repair, White Friday will cover shipping if inspection confirms a manufacturing defect or error. If inspection finds no covered defect or error, the customer will be responsible for the shipping charges.

5. Refund method and processing time

Approved refunds will be sent to the same payment method used for the purchase. Refunds may take 7–14 working days to appear, depending on the customer’s bank or payment provider.

Shipping charges are not refunded when an item is returned. If the customer cancels the complete order before it is shipped, the shipping charges will be refunded.

6. Exchanges

An exchange may be requested if the replacement item is in stock. Exchanges are subject to item inspection and availability.

7. Order cancellations

An order may be cancelled before it is processed or shipped. Once it has been processed or shipped, it cannot be cancelled. For duplicate orders or payment errors, please contact us as soon as possible.

8. One-month electronics repair warranty

Electronics items have a one-month repair warranty from the date of purchase. If inspection confirms a manufacturing defect or error during the warranty period, White Friday will arrange a repair and cover the related shipping charges.

The warranty does not cover physical damage, misuse, improper handling, water damage, or damage caused after delivery.

9. How to contact us

Submit a request through our Refund and Return Request Form.

For help, email support@white-friday.com or message us on WhatsApp at 800-123567. WhatsApp is for chat support only.

10. General conditions

White Friday will assess each request based on the item’s condition, the details provided, and this policy. We may decline a request if the inspection does not support the reported issue or if the request does not meet the applicable conditions.